Privacy Policy

1. Introduction

Welcome to CrystalMania ("we," "our," or "us"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our match-3 puzzle gaming services. We are committed to protecting your privacy and ensuring transparency about our data practices.

By accessing or using CrystalMania, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information for premium subscriptions
• Profile information and preferences
• Communication data when you contact our support team

2.2 Game Data and Usage Information

When you play CrystalMania, we automatically collect:

• Game progress, scores, and achievements
• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, access times, pages viewed)
• Gameplay analytics and performance metrics
• In-app purchase history and preferences

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your gaming experience and analyze usage patterns. These technologies help us:

• Remember your preferences and game settings
• Provide personalized content and advertisements
• Analyze website traffic and user behavior
• Improve our services and develop new features

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision and Enhancement

• Providing and maintaining the CrystalMania gaming experience
• Processing transactions and managing subscriptions
• Personalizing gameplay and recommending content
• Saving game progress and synchronizing across devices
• Developing new features and improving existing ones

3.2 Communication and Support

• Responding to your inquiries and providing customer support
• Sending important updates about our services
• Delivering promotional content and special offers (with your consent)
• Conducting surveys and gathering feedback

3.3 Legal and Security Purposes

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, abuse, and security threats
• Enforcing our Terms of Service and other policies
• Resolving disputes and investigating violations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and data storage providers
• Payment processing companies
• Analytics and marketing platforms
• Customer support and communication tools

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from government agencies or regulatory bodies
• Situations involving potential threats to public safety
• Protection of our rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the business transaction.

5. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection best practices
• Incident response procedures for security breaches

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

• Right to access your personal information we hold
• Right to receive a copy of your data in a portable format
• Right to know how your information is being used

6.2 Correction and Deletion

• Right to correct inaccurate or incomplete information
• Right to request deletion of your personal information
• Right to restrict or object to certain processing activities

6.3 Communication Preferences

• Right to opt-out of marketing communications
• Right to manage cookie preferences
• Right to withdraw consent where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

CrystalMania is designed for general audiences and is not specifically directed at children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Parents and guardians who believe their child has provided personal information to us should contact us immediately so we can delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Australia where our primary servers are located. These countries may have different data protection laws than your jurisdiction.

When we transfer your information internationally, we implement appropriate safeguards to protect your data, including:

• Adequacy decisions recognized by relevant authorities
• Standard contractual clauses approved by regulatory bodies
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal, regulatory, and contractual obligations
• Legitimate business interests and objectives

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

10. Third-Party Links and Services

Our website and game may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy does not apply to these third-party services.

We encourage you to review the privacy policies of any third-party services you visit or use. We are not responsible for the privacy practices or content of these external sites and services.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Post the updated Privacy Policy on our website
• Update the "Last Updated" date at the top of this policy
• Notify you through email or in-app notifications for significant changes
• Provide additional notice as required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following methods:

We aim to respond to all privacy inquiries within 30 days of receipt. For urgent matters, please indicate the urgency in your subject line.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Australia, specifically the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Any disputes arising from this Privacy Policy will be subject to the jurisdiction of the courts of New South Wales, Australia.